SHIPPING POLICY

 

How do you receive FREE Shipping?

We offer free AU Standard shipping for all orders over $75, and free express shipping on all orders over $120.

In order to receive Free Standard AU Shipping, you just need to have a minimum of $75 in your cart (after any gift cards or discount codes have been added). Once the minimum spend is met, no shipping fees will be applied.

When will your order be sent?

All orders for items that are in stock and are placed Monday to Friday (AEDT) for domestic delivery, we aim to dispatch your order within 3 working days. Please note that during busy sale periods (such as Valentines and the Christmas period) and public holidays, there may be a delay in dispatching your order due to an increase in order volumes.

If we are unable to dispatch your order as outlined above, we will let you know on the same day that you place your order and advise the next possible dispatch date. (applies Monday-Friday only)

The standard delivery option is FREE for all orders $75+, and we also offer free express shipping for all orders $120.

If you are having trouble tracking your parcel online via the tracking link or there has been a significant delay in your parcel arriving, please contact our wonderful customer service team on hello@getbare.com.au

 

Do we ship internationally?

Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

Some items such as perfume and nail polish are flammable so will not be accepted by the airlines for shipment outside Australia. There will be a note below the product description if this restriction applies.

How much is postage?

We offer free AU Standard shipping for orders over $75 and free Express shipping on orders $120+!

If your order is under $75, we charge a flat rate of $9.95 within Australia.

 

How long will my order take to arrive?

We pick and pack your order within 24 hours Monday to Friday and use Australia Post e-parcel to deliver your chemical free goodies. Once your order is collected by Australia Post you should receive your tracking number. The e-parcel service takes approximately two to three days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia.

The standard e-parcel delivery option is FREE for on all AU orders $75+, but we also offer free Express Shipping on orders $120+ if you need your goodies sooner.

Stated international delivery times are estimated based on standard delivery times between metropolitan areas of major cities. If your delivery is to a rural or regional area please add typical domestic transit times for your country. Excludes public holidays (unless otherwise indicated) and time in customs if applicable, and may be subject to delay due to causes outside of Australia Post's control.

Note: Australia Post Message

  • We have some isolated delays due to ongoing safety concerns and will only deliver into these areas when it is safe to do so.

  • All mail that hasn't yet been delivered as a result of the bushfire emergency will be delivered as soon as possible.

  • Information about current Post Office closures and delivery impacts is available on our website (auspost.com.au) and is being updated regularly.

  • For information about the impacts to specific postcodes please speak to your account manager and encourage your customers to call our Customer Contact Centre on 13 POST (13 76 78).

  • Tracked items are being scanned. Customers can use the 'track an item' feature on our homepage for the most up to date information on their delivery.

  • Any mail that could not be delivered has been held and will be delivered as soon as it's possible and safe to do so. In cases where homes/businesses have been lost, our teams are working closely with the community and the local Post Office to confirm alternate delivery arrangements.

  • We have some isolated delays in some affected postcodes due to ongoing safety concerns and will only deliver into these areas when it is safe to do so. For information about specific postcodes please contact our Customer Contact Centre on 13 POST (13 76 78)

  • A list of Post Offices that are currently closed is available on our website auspost.com.au and is being updated regularly.

 

Can I have my order Express Posted?

Yes, we can arrange this.

Can my parcel be left at my door if I am not home?

Australia Post will require you to sign for your Get Bare packages by default. However if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can select the ATL (Authority To Leave) option at checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package.

Any packages marked ATL can not be replaced if they go missing, so this option is at your own risk.

What happens if I entered the wrong information for delivery?

Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

You will receive your tracking information once dispatched.

 

Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us. Get Bare will cover the return fee from Australia Post, but we may request payment to resend this out to you.

What is my package goes missing?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $9.95 postage fee.

Does my delivery to NZ incur GST?

Yes, as of December 2019, all deliveries to NZ will incur GST in line with NZ customs law.

The GST will be added to your cart and prices at checkout will update to reflect.

Orders $1000 and over may be subject to duties.